Series 5
20 episodes · premiered Sep 2, 2013
Angela Rippon and the team expose some of the rip offs that are costing British consumers.
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E1 Episode 1
As the team expose the latest scams designed to trick you out of your money, Angela Rippon tracks down the fraudsters who hacked her email account.
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E2 Episode 2
The team tackle costly and unexpected problems viewers have had with their homes, including meeting a couple fighting to regain access to their own property.
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E3 Episode 3
The team investigate the daily deals websites that promise huge savings - but do not always deliver what you had bargained for. Plus a house purchase with a twist.
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E4 Episode 4
The team look into one of the new breed of companies that promise to sell your home fast by buying it themselves. But is the deal all that it seems?
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E5 Episode 5
The team investigate the plumbing company that has left some customers feeling as if they have thrown money down the drain, and solve more problems in Liverpool.
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E6 Episode 6
A couple of newlyweds are forced out of their dream home as a precaution. How can people be sure that what they are told about a property is true?
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E7 Episode 7
As complaints about the big energy companies continue to grow, one woman says her supplier has left her out of pocket after months of overcharging.
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E8 Episode 8
This episode looks at the pothole problem costing UK drivers billions of pounds every year. Who should pay for the damage to cars?
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E9 Episode 9
The team investigates why some viewers have been hit with bills they did not expect for hundreds or even thousands of pounds, and offers some advice.
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E10 Episode 10
The team meets a family who face losing their home because of a mistake that has meant for six years they have been pursued for somebody else's debt.
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E11 Episode 11
The team take a look at the banks' approach to victims of fraud, and try to help viewers who have been stung get their money back. Plus an online shopping scam.
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E12 Episode 12
Angela Rippon investigates why homeowners promised cheaper energy have instead been hit with sky-high bills, forcing them to choose between eating or keeping warm.
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E13 Episode 13
The team investigates customer service, and puts to the test one of the biggest consumer bugbears of all: how long it takes for big companies to answer a call.
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E14 Episode 14
Stories in this episode include a couple whose worldly goods have entirely disappeared after they paid a shipping company to transport them home.
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E15 Episode 15
Angela Rippon, Gloria Hunniford and Julia Somerville look at why it is perfectly legal for a company that owes you money to shut down and reopen under a new name.
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E16 Episode 16
Julia Somerville, Angela Rippon and Gloria Hunniford meet the people being pursued by one of the biggest names in the business for debts they never took out.
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E17 Episode 17
The team meet people who have lost a lot of money thanks to someone else's mistake, including a woman who cannot retrieve cash transferred into the wrong account.
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E18 Episode 18
Angela Rippon, Gloria Hunniford and Julia Somerville investigate why cold calling remains one of consumers' biggest bugbears, and reveal a cold calling scam.
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E19 Episode 19
Angela Rippon, Gloria Hunniford and Julia Somerville investigate situations where viewers have ended up thousands of pounds out of pocket - in some cases thanks to their own bank.
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E20 Episode 20
Gloria Hunniford, Angela Rippon and Julia Somerville investigate problems viewers have had with insurance, including a look at the rising cost of pet insurance.